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How can this person improve their situation?

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  This is the problem the employee is having:  
 
 
 
I saw a customer carry product in hand heading towards the exit. I approached him and politely asked if he'd already paid for the product. He said yes and I asked if I could please see his receipt. The customer failed to provide one. I asked which register he'd paid at. I confirmed the purchase with the person operating that register and the customer had left. Next day I got a call from the store manager, telling me that the man's wife had called head office and made a complaint.

I was really surprised. The manager called the lady back, and made an apology. A week later I was asked by my employer to fill out a possible liability form and informed that the man's wife was not satisfied with the apology. Furthermore, she said that I accused her husband of stealing, and I was racially discriminating against him when I asked to see his receipt. Everything that I did, I've done every time I saw anyone leaving the store carrying an item in their hand. Especially if I couldn't see a receipt immediately. This is the worst thing anyone has ever suggested about me. Also, please note that the wife was not present at the time of the event. And the husband has not even spoken or made any complaints himself. All complaints have been made by his wife on his behalf. I am really hurt by these false allegations of discrimination and racism. I was just following procedures and now I dont know what to do.

I also want to add that following the confirmation from the person on the register, I made an apology to the customer for all the trouble. I dont know why this is happening. Please advise me on what to do next. I've never been accused of doing something horrible like discriminating based on ethnicity. I'm not racist and these allegations are false, with no basis to them help please.  
 

 

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