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How can this person improve their situation?

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  This is the problem the employee is having:  
I am an employee in a large retail pharmacy. Recently my boss has been becoming increasingly frustrating about the lack of communication he provides. We have taken on some additional responsibilities without him discussing it with our team. We have no set routine on how to complete the tasks. It is now becoming embarrassing if a client calls us about it and we know nothing about what they are referring to. We are all getting so mad at him but he is unapproachable.

Some employees get little bits of information, but others, myself included, get no information regarding new clients. I myself got a call for doing some emergency medicine for a nursing home that we do not deal with. I told the person on the phone that we do not supply medication to that nursing home. They game me the info anyway and we ended the phone call. I went over and asked my boss what this was all about. He said, oh Ya we took them on last week. I felt so stupid and MAD!

Any advice on how to deal with this non-communicator?  


  Please suggest some advice for this employee:  

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