We have 3 incoming lines ringing all day in a busy workplace but no receptionist. The 4 "office people" divide up the work days, but ultimately the 2 full time people get stuck answering the phone instead of getting their work done. These 2 people also are the highest paid office staff. Administrator refuses to delegate the duty to one person or restructure the office in anyway and has at times taken the task upon herself to keep peace. Automated phone systems are out of the question due to clientèle being very elderly. Help!