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  This is the problem the employee is having:  
Working at a community college has been the most challenging job that I have ever endured, as an administrative assistant in the continuing education dept. I've worked for years at industries in the office and I knew what my job was day in and day out. At a community college, working as an administrative assistant in ConED, I'm working as the scheduler, and customer service representative. I've created and designed step-by-step user manuals for the department on how to use company software and created training manuals for directors, creating by scratch course catalogs for the dept., created classes that earn FTE, ordered supplies and deskcopies for instructors, perform data entry tasks, reconciling, compiling, and reporting payroll for the entire department, coordinate online classes through a third-party, finding subs to fill in for classes, creating and revising contracts, working as a liason between ConEd and community support agencies with enrolling clients into programs, and the list goes on. Today, I forgot to call two people about a class that had cancelled. The first time it cancelled, I called the people who I could get in touch with that the class will not meet until this week. Received notice from the director that the class has been put off again and I made contact with one person who was interested in the class and at the same time, I had to cancel the class in the system and inform the evening coordinator/scheduler that the class had been cancelled until the fall. But as the phones rang and people come in and out of the office to register for other classes, and coordinators and directors are asking for assistance with tasks and agencies are calling making sure that their clients have enrolled or have received their authorization letters and payroll questions have to be answered due to the deadline, I did not call one person in particular who brought two other people with her and they walked into my office fussing that no one called them about the class being cancelled. I immediately apologized and told them honestly I unintentionally forgot to call her and it was an oversight on my part. All three starting yelling that they drove 15 miles out and all I could do was just stand there and apologize while they asked for my name and my supervisor's name and number. Of all of the things that I do, being overworked caused me to forget about calling that one number I had. I immediately called my supervisor and told him what happened and to be expecting a phone call. This is just one of the things that you deal with when you are overworked and now I'm trying to find peace with what happened. I'm only one person and I can not do it all, but managers think that you suppose to. How do I deal with this dilemma?  


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