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How can this person improve their situation?

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  This is the problem the employee is having:  
Hello- I would appreciate any advice or input. I have a communications’ background and work with a communications type of program. I am not a part of the company’s communication department, but I constantly have to work with this department for projects. Here is the problem. This department will not work with us in completing any of our projects; basically we are treated like a non-priority. We have tried implementing deadlines and talking to them in numerous meetings till we are blue in the face. Nothing has worked. All of our projects are neglected or constantly reassigned to different people resulting in starting from scratch over and over again. The upper management is aware of this problem, but will do nothing. We have tried to find ways of completing these projects without the communications’ department’s involvement but upper management always shoots us down. What should I do? I am very frustrated. I have been told that this “behavior” has been occurring long before I arrived.  


  Please suggest some advice for this employee:  

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