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Can you help this person? They have a problem with
Corporate Fraud and need some advice.

 

See the next submission
This is the original problem from an employee...
I work for the customer service department of a large company that provides ďcredit card protectionĒ. Our service is actually a really good one, and I believe in it strongly. However, the problem I have is that I think customers are being signed up who donít give their permission. There are two ways to sign up: one is over the phone, where they have to give a verbal password as proof that they signed over the phone. The other is through the mail, where they sign a form. However, at least once every day, there is a customer who calls to complain that he or she has been billed but that they didnít sign up. When I check the files, there is no password, and no link to a scanned copy of the signature. I told my supervisor, and he just said it must have been a system error of some kind. First, I donít know how thatís possible, but secondly, does it do it so much that there are people calling every day to complain about it? I really donít know what to do. I donít want to work for a scam.  
   
Employee: anonymous
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Disclaimer: The advice displayed within this site is not legal advice and is not to be taken as legal or professional advice in any way. Any communication within this forum is intended only to discuss a number of possible options. All ratings have come from site visitors and reflect a peer review only.

 

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